💬 Communications: SMS, Email, Instagram, Telegram, Viber, marketplace chats, telephony
Chats in keyCRM
How chats work in keyCRM
In keyCRM, you can handle your customers' inquiries from different messengers in a single window. Here's how it works.
Search for chats by text and various criteria
We explain how to filter chats while working and use the search function for customers and message text.
How to avoid channel blocking
Common causes of blockages and general recommendations to help reduce risks.
Questions - Answers (FAQ) Chats
Here are the questions our users ask us most often.
Additional features and settings (for administrators)
Automatic replies in chats
We explain how automatic greeting messages work in chats, taking into account working hours.