💬 Communications: SMS, Email, Instagram, Telegram, Viber, marketplace chats, telephony
Chats in keyCRM
How chats work in keyCRM
In keyCRM, you can handle your customers' inquiries from different messengers in a single window. Here's how it works.
Search for chats by text and various criteria
We explain how to filter chats while working and use the search function for customers and message text.
How to avoid channel blocking
Common causes of blockages and general recommendations to help reduce risks.
Questions - Answers (FAQ) Chats
Here are the questions our users ask us most often.
Additional features and settings (for administrators)
Automatic replies in chats
We explain how automatic greeting messages work in chats, taking into account working hours.
How to activate a request for operator quality assessment in chat
Allows you to activate a request for operator quality assessment in chat
Configuring additional communication channel settings
Settings allow you to control additional parameters of communication channels
How to insert chat buttons on a website?
We explain how to place buttons so that customers can write to you from your website.
Communications templates
How to create communications templates (for administrators)
You can prepare message templates in advance to use them in SMS and chats. Let's figure out how to do this.
Examples of communications templates for pipelines
Ready-made examples of communications templates with variables that you can use to send in pipelines
Examples of communications templates for orders
Ready-made examples of communications templates with variables that you can use to send on demand.
Online chat widget
Features of online chat
We explain how the online chat widget works and how to use it to communicate with customers.
How to connect online chat to a website (for administrators)
We explain how to configure the chat widget and install it on your website to communicate with customers.
Questions - Answers (FAQ) Online chat widget
We have compiled answers to the most common questions about working with the online chat widget.
Preparing Instagram before connecting (for administrators)
This guide describes how to prepare your Instagram account before connecting.
How to connect Instagram (for administrators)
Let's figure out how to receive and process all messages, comments, and replies to Instagram stories in keyCRM.
Difficulties connecting to Instagram
Facebook has many settings that affect how the integration works. This guide describes common issues that may arise during connection and how to avoid them.
Response timeframes on Facebook and Instagram
We explain how Meta's response limits work and what to do if you receive an error message in the chat.
Questions and Answers (FAQ) about Instagram
This guide has answers to the most common questions about using Instagram
Facebook Messenger
How to Connect Facebook Messenger (for Administrators)
Here's how to add Facebook Messenger so you can handle customer messages without leaving keyCRM.
Problems With Connecting Facebook Messenger
Facebook has many settings that affect how the integration works. This article describes common issues that may arise during setup and how to avoid them.
Questions and Answers (FAQ) about Facebook Messenger
This article provides answers to frequently asked questions about using Facebook Messenger
WhatsApp Business
Preparing to Set Up WhatsApp Business
Learn how to create a WhatsApp sender and connect it to keyCRM
WhatsApp Business Integration (for administrators)
Learn how to connect the WhatsApp sender to keyCRM
Setting up message templates for WhatsApp
Here's how to set up and enable WhatsApp message templates in your CRM
Questions and answers (FAQ) about WhatsApp Business
We've compiled answers to the most frequently asked questions about WhatsApp Business
WhatsApp Messenger
How to connect a WhatsApp number (for administrators)
Here's how to connect your personal WhatsApp number to chat with customers in the keyCRM chat.
Questions and Answers (FAQ) on WhatsApp
Here are the answers to frequently asked questions about using the integration with your personal WhatsApp number.
Telegram Messenger
How to connect a Telegram number (for administrators)
Integration with your personal Telegram account lets you not only respond to customers who have messaged you, but also reach out to them first. Here’s how to set it up.