Answer: Yes. Once a channel is deleted, all chats conducted through it will also be deleted and cannot be recovered.
If you need to keep the chat history, we recommend that you do not delete the channel, but rather deactivate it in the communication settings. In this case, integration with Telegram will be paused, but all conversations will remain in the CRM.
Answer: Yes. You can contact the first customer by phone number by sending a message from the CRM manually or using automated messaging.
Answer: No. Group chats are not supported.
In the CRM, chats are intended for one-on-one communication with customers and are linked to a specific customer’s orders or sales funnel cards.
Answer: No. Quoting is not currently supported.
Answer: No. Currently, reactions to messages are not supported.
Answer: Yes. The chat feature supports sending and receiving voice messages via CRM.
Answer: No. Currently, editing and deleting messages is not supported.
Answer: This error occurs when you try to send a message to a phone number without a country code, or when the user with that number is not registered on WhatsApp.
If the number in the chat does not have a country code, add it via the customer’s card and resend the message through it.
If the error persists, or if the country code was entered correctly from the start, try messaging this contact directly from the WhatsApp app.
If the message still won’t send, this number is not registered on WhatsApp.
Answer: This error indicates that WhatsApp is temporarily unavailable or that there was an issue sending the message.
In most cases, the problem resolves itself. We recommend waiting a few minutes and trying to send the message again.
Answer: This error means that the plan for this channel has expired. To resume service, you need to renew the plan in the channel settings.
If the plan has already been paid for but the error persists, please contact support.
Answer: This is a technical error on the system's part.
To resolve this issue, please contact support.
Answer: This error is caused by the deactivation of the WhatsApp session used for integration. As a result, the channel loses access to the connected phone number.
To restore the channel’s functionality, you need to re-authorize it in the communication settings and ensure that the channel is enabled.
Answer: Most often, this issue is caused by a data synchronization problem between the sender’s devices. This can happen if a WhatsApp account is used on multiple devices simultaneously or has a large number of active connections.
In some cases, the issue may also be caused by temporary restrictions imposed by WhatsApp, particularly due to excessive account activity (frequent initiation of chats or mass messaging).
To resolve the issue, we recommend closing all active WhatsApp sessions (including the integration session) and re-authorizing.
Answer: The channel may be automatically deactivated in the following cases:
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The session used for integration has been deactivated. In this case, you must re-authorize in the channel settings and re-enable it;
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The error «Tariff Expired» or «Number requires activation» was received in the chats.
If the channel is automatically deactivated, all administrators will receive a notification in the CRM and an email.
Answer: Session termination occurs on the WhatsApp side. However, WhatsApp does not specify the exact reason for the session termination, so it is impossible to determine it with certainty.
The most common reasons:
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Access to the integration was manually disabled in the WhatsApp mobile app;
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The WhatsApp mobile app was uninstalled from the phone;
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changing the phone number in WhatsApp;
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activating the integration from a device on which other WhatsApp numbers were previously blocked;
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activation was performed from a suspicious device or IP address (for example, from an emulator).
Answer: WhatsApp may suspend accounts for violating its Terms of Service. The most common reasons for suspension are:
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sending spam or mass messages of the same type;
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frequently initiating conversations with new contacts;
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using unofficial or modified versions of WhatsApp;
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fraudulent activities, sending malicious links, or other suspicious activity.
To find out the exact reason for the suspension, check the message that appears when you try to open the WhatsApp app. It will also include a button to request a review or to have your account reinstated.
To avoid such situations in the future, we recommend following our instructions on how to avoid getting your channel blocked.
Answer: No. It is not possible to connect a WhatsApp Business number to an integration with a regular WhatsApp number.
This is due to WhatsApp's policies: only one type of profile — Personal or Business — can be active for a single number. Different technical mechanisms are used to manage them, so simultaneous or interchangeable connections are not supported.
To connect the official WhatsApp Business (via API), you can use our integration via Twilio.
Answer: Chats support sending and receiving the following file types:
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Images: jpg, jpeg, png, webp, heic;
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Files: psd, GIF, PDF, MP3, MP4, MS Word, docx, xlsx, csv, txt, HTML, PHP, zip.
