Answer: If your email uses a custom domain (e.g., @keycrm.app), you need to set up an SPF record for your mail server.
Instructions from Google: https://support.google.com/a/answer/10685031?sjid=14109134670705228727-EU
And additional instructions: https://support.google.com/a/answer/10684623?hl=ru&sjid=12996497355216692329-EU
The IP address to use: 159.65.207.227
Answer: Unfortunately, we do not plan to display HTML emails as they appear in email services. This is because implementing this feature is technically quite challenging, and our chat platform is designed specifically for communication with end customers, who do not send such emails.
Answer: The email feature in keyCRM is intended solely for processing orders and customer inquiries. For corporate correspondence, please use dedicated email clients.
In other words, for correspondence with customers, we recommend setting up a separate email account and connecting that specific account to keyCRM.
Answer: Email synchronization in keyCRM occurs every 10 minutes, so please make sure that this time has already passed.
Next, we recommend:
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Check with your email service provider to ensure that it is not blocking the keyCRM connection. Additionally, add our IP addresses 104.248.86.126, 57.129.17.16, 159.65.207.227, 159.223.222.128, and 135.125.189.195 to your whitelist;
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Check the connection and configuration settings; perhaps the password has been changed, etc.
Answer: The email subject is set when sending the first email in message templates via the Subject (for email) field, or when sending manually.
When the email subject is changed, a separate email thread is created for that subject. If a reply is sent within an existing chat, the email subject will not be changed, and the correspondence will appear as a conversation history.
If the subject changes, the message arrives as a new (separate) thread under the new subject.
Messages are displayed this way specifically on the email side; in KeyCRM, messages to a single customer are displayed in a single chat.
Answer: For corporate email accounts, Microsoft has disabled the option to connect via Basic Authentication and has retained only OAuth.
For more details, visit the Microsoft page: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
Currently, this type of connection is not supported in KeyCRM, but the team is aware of the changes and has a corresponding task in progress.
