Answer: The manager who made or received the call has not been assigned an extension, or the extension number entered is incorrect.
Recommend checking in the telephony dashboard which managers have been assigned extension numbers and applying the same settings in keyCRM.
Answer: Turn off the deep link toggle in the telephony settings, save the settings, and fully reload the page in the dashboard. Check in the telephony settings whether the managers are correctly assigned to the internal lines and update keyCRM according to the settings in the telephony dashboard.
Answer: We recommend reinstalling the MicroSIP softphone.
Please note that after reinstalling, you will need to re-enter the MicroSIP settings.
Answer: You need to contact telephony support and ask if they can provide separate webhooks for each number to set up different connections in keyCRM.
For example, Binotel can provide separate webhooks for each number.
Answer: Currently, UTM tags can be transmitted from Binotel, Ringostat, and Unitalk (Nextel) telephony services.
UTM tags are transmitted to a lead only when it is created. The «Connect to pipelines» toggle must be enabled in the settings.
