Answer: First, you need to check:
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whether there are sufficient funds in the SMS service to send the SMS;
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whether the customer’s or recipient’s number includes the country code;
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whether the alpha name from the SMS service is correctly specified in the communication channel (it must be identical);
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whether the connected SMS service is enabled;
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whether your alpha name has been approved. If you have just submitted a request for its approval, you can use the following as a temporary solution:
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for TurboSMS: Dostavka24, IT Alarm, AKCIYA, Best-Shop;
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for SMS Club: Shop Zakaz, BigSales.
Answer: All connection types can be automatically disabled if they have not been used for more than 6 months.
To update connection data, go to the TurboSMS dashboard under the section «Gateway (API)» → «API Settings» and update the data.
For SQL, SMPP, and SOAP connections, create a new username and password for server authorization; for HTTP API, generate a new token.
The new API key must be copied and pasted into the existing TurboSMS connection in keyCRM.
Answer: You need to create message templates and set up trigger-based automation for sending.
Answer: If this was the only message sent to the customer and an error occurred during sending, such a chat is automatically deleted. You can view the reason for the error in the notifications window.
Answer: An SMS message via trigger automation is sent if a customer is saved in the pipeline card.
Answer: Make sure that in the SMS service dashboard, you have selected a plan that allows sending messages to international numbers.
Answer: Check whether:
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the «Viber Priority» toggle is enabled in the channel settings;
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the correct «Viber Sender Name» is specified;
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the customer has a Viber number;
