Questions and Answers (FAQ) About Working in Manufacturing

This guide contains answers to the most frequently asked questions about working in the manufacturing section.
Written by Владислав Пономарь
Updated 1 week ago
1. Why does the request not appear in the manufacturing section?

Answer: The products from the order will be displayed in manufacturing only when they have the shipment type «Manufacturing» and any status is selected:

2. If I delete an order or product, will the manufacturing request be deleted?

Answer: If a manufacturing request has been created, it cannot be deleted either automatically or manually. When an order or product that has been transferred to manufacturing is deleted, the manufacturing request will change its status to «Canceled».

3. Where is the date and time stamped in the manufacturing process in the «Shipment/delivery date» field?

Answer: The date is taken from the corresponding field in the order «Shipment/delivery date». Changing the date in this field in the order will also update the date in the manufacturing requests for this order.

At this time, it is not possible to select the time; it is automatically set to 00:00 UTC (GMT+0 universal time).

4. Why can't I edit a comment?

Answer: If the order has been divided into sub-requests according to the quantity of the products, the comment will be displayed in them without the possibility of editing. A «Note» field is added to each sub-request so that notes can be made during the manufacturing process.

The ability to edit the comment remains only in the main request from which the division was made.

5. Why can't I select a user as the producer in manufacturing?

Answer: Check whether the user role you want to select is selected in the «User roles» field in the module settings.

If the role is not specified in the settings, users will not see the section and cannot be selected as producers. At the same time, administrators see manufacturing without specifying their role in access, but they can only be selected as responsible if the role is specified.

Tags: manufacturing, configure manufacturing, manufacturing module, manufacturing configuration, producers, order splitting
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