Answer: To be able to fiscalize receipts, you need to:

1. Activate the «Fiscalization» field: Settings → Orders → Order properties and set the necessary access rights;

2. Grant access to the payment field to users who will be performing fiscalization;

3. Add order sources in the cash register settings in KeyCRM (Field: «Sources»).

If these tips did not help you, please contact support.

Answer: You need to configure the automatic fiscalization trigger and fill in all the required fields in the trigger.

Answer: Since the price of products on the receipt must be greater than zero, to fiscalize the order, you can:

• specify the cost of the gift as 10 cents;

• fiscalize the order without the gift, and after creating the receipt, add it to the products.

Answer: There is no need to print receipts, because after fiscalization:

• Checkbox will automatically send the receipt to the customer's email, or you can enable sending via SMS/Viber in your Checkbox account;

• Vchasno send the receipt using the method you select in the KeyCRM settings;

• If necessary, you can send your message templates with a fiscal receipt directly from KeyCRM using trigger automation;

Answer: KeyCRM does not send data to tax offices. We provide data to your connected sECR. How it processes your information further is best clarified with sECR support.

Answer: In the cash register settings, you can choose which field to transfer the product name to the receipt from: from the source (publication name), from the KeyCRM catalog, or from an additional field.

Answer: The fiscal receipt shows the total amount of products - in the order, as well as the delivery cost paid by the customer as an additional charge.

Answer: Fiscalization type — fiscalization logic for this payment method:

• Prepayment:

  • The receipt will contain one item named «Prepayment for order No. ***» for the payment amount;

  • In the comment: «Order No. ***: item name (price, currency, quantity)»;

  • The order number is transferred from the source, if it is not available — the number from CRM.

• Postpayment:

  • The receipt records a discount for the prepayment amount: «Prepayment for order No. ***»;

  • Prepayment amount = total order cost - payment amount;

  • In the comment: «Received by prepayment receipts: prepayment amount, currency. - fiscal_code prepayment receipt code: prepayment amount, currency»;
  • The order number from the source is transferred, if it is not available, the number from CRM is transferred.

• Full payment: a receipt is created for the full cost of the order with a complete list of products.