If you need documents for customs, couriers, or customers, such as sales receipts, delivery documents, invoices, etc., you can create templates for them and print them when needed.

How to print templates of the «Order» type

All created templates can be printed by clicking on the print icon:

• In the list of orders, next to the «Actions» column;
• In the opened order, in the upper right corner:

After clicking on the desired template, it will be generated and a window will open where you can make additional settings for printing, select a printer, or save the document in .pdf format (depending on the settings on your computer).

How to print templates of the «Delivery» type

To print delivery documents, you need to create a waybill via KeyCRM.

After that, a print icon will appear, and you will be able to print the templates along with other documents from the delivery service:

Printing difficulties and their solutions

• There is no print button in the order: check if you have created document templates with the «Order» type;
• Not all data from the fields has been pulled into the document: you can only see the data you have access to, so the administrator needs to open access to the necessary fields;
• Created a waybill, but there are no created documents for delivery to print: the administrator needs to check whether the created templates are added in the delivery service settings for this order.