Even though orders created automatically from different sources usually already contain all price details, situations may arise where you need to edit them manually.
In KeyCRM, prices can be adjusted both at the level of individual products and at the order level. This gives you full control over pricing and flexibility to edit all aspects, ensuring the final cost is calculated precisely with all parameters included.
How to Edit Product Prices in an Order
The following price fields are available for each product in an order:
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Wholesale price — can always be edited. It is filled in automatically from the catalog if the order includes an SKU that exists in the catalog with a set purchase price.
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Product Price — can always be edited. Usually imported from the source if the order is created automatically, or from the catalog when items are added manually.
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Product Discount — you can enter a fixed amount in the order’s currency or a percentage discount per item. Discounts are combined and recalculated automatically.
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Product sold price — not editable. It is calculated based on the product price, discounts, and quantity. The field shows both the unit price (per item) and the total amount for that product
How to Edit Prices at the Order Level
In the bottom right corner of the order, there is a summary block with the final calculations:
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Products cost — calculated automatically as the sum of sales prices for all products.
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Order Discount — you can enter a fixed amount in the order’s currency or a percentage discount. Discounts are combined, recalculated, and applied to the product total.
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Tax — you can specify a tax applied to the sale of goods. Some marketplaces require tax to be included in the order total.
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Shipping Cost — the amount paid (or to be paid) by the buyer for delivery. It is added to the order total. (Your actual shipping expenses can be entered separately under costs.)
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Gift Wrap Cost — the amount paid by the buyer for gift wrapping. (Your actual expenses for wrapping can also be recorded under costs.)
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Order Total — the final amount the buyer must pay to the seller. It is calculated automatically as:
Product Cost – Order Discount + Gift Wrap Cost + Shipping Cost + Tax
All these fields (except Product Cost and Order Total) can be edited. To update a value, simply click on it — an edit form will open.
If you still need to make adjustments, first change the order status to any active one.
You can review detailed statistics for these fields in your financial reports.
